Frequently Asked Questions

Here are answers to questions our customers ask most often.

Delivery & Orders

How long does delivery take? All items are made to order and typically ship within 1-2 weeks. Exact timelines depend on current demand.

Do you offer rush orders? Contact us through our form to inquire about expedited options for your specific order.

What are shipping costs? Shipping rates are calculated at checkout based on your location and order size.

Returns & Quality

What's your return policy? We accept returns within 14 days of purchase for unused items in original condition.

How do I start a return? Visit our contact page and submit a return request with your order number and photos if needed.

Why are your materials so good? Our owner personally selects every material. We prioritize quality over quantity to ensure you love what you receive.

Payment Options

What payment methods do you accept? We accept PayPal, credit cards, and American Express at checkout.

Is my payment information secure? Yes, all payments are processed securely through encrypted channels.

Partnerships

Can I become an affiliate? Yes! We offer commission on referred sales. Fill out our contact form to inquire about our affiliate program.

Are you looking for brand ambassadors? We're actively seeking ambassadors. Include your social media handles in the contact form and tell us why you'd be a great fit.

General Questions

Do you ship internationally? Currently we ship within the US. Contact us to discuss international options.

Can I customize my order? Reach out through our contact form with your customization ideas and we'll let you know what's possible.

Do you have a physical store? We operate online only. Shop anytime at your convenience.